Return Policy
Shipping
Switzerland & Liechtenstein: Shipping with tracking for CHF 4.90, free on orders over CHF 50. Your order usually arrives within 1–3 business days.
International: Shipping with tracking for 9.95 in your local currency, on every order.
Tracking: You will receive the tracking link by email, and you can find it in your customer account at any time.
You can find all details in our Shipping Policy.
Returns
We cover the return shipping costs. Returns are free of charge for you.
This is how returns work:
- Register your return by logging into your customer account and opening the order within the return period.
- Enter the reason for the return and any notes, then click “Record return”.
- Print the return form and return the product by placing it in the package and attaching the return label. Make sure the old shipping label is no longer visible.
- Drop the package off at a post office or have it picked up at home with pick@home. You will receive your refund after confirmation.
Return period: You have 30 calendar days from receipt of your order to return items.
Please note that some items cannot be returned. These include products with missing accessories, damaged products (except for transport damage), products without their original packaging, and food.
Some products can only be returned if the packaging has not been opened. These include hygiene items such as toothbrushes and products used to prepare or store food, such as pans or storage containers.
Full refund of the purchase price: The item is in its unopened, undamaged original packaging. For clothing and shoes, the purchase price is refunded provided there are no signs of wear and the tags and original packaging are present.
You can find all details in our Return Policy.