Refund policy

This is how returns work with us:

• Register the return by signing in to your customer account and opening the relevant order within the return period.
  
• Enter the reason for the return and any notes, then click "Submit return". We cover the return postage.
• Print the return form, place the product in the parcel and attach the return label. Please make sure the old shipping label is no longer visible.
• Drop the parcel off at a Swiss Post branch or have it collected at home with pick@home. Once confirmed, you will receive your refund.

Return period: you have 30 calendar days from receiving your order to send items back.

Please note that some items cannot be returned. These include products with missing accessories, damaged products (except for damage in transit), products without their original packaging, and food.

Some products can only be returned while the packaging is unopened. These include hygiene items such as toothbrushes and razors, and products used to prepare or store food, such as pans and food containers.

If the product can be returned, the following refund rules apply:

• Full refund of the purchase price: the item is in unopened, undamaged original packaging. For clothing and shoes, the purchase price is refunded provided the following conditions are met: no signs of wear, tags still attached and original packaging present.