Frequently Asked Questions

You can view the current status of your order at any time in your customer account under "Orders". As soon as your package has been handed over to the post office, you will find the direct tracking link there and can track the shipping status in real time.

If your package has been showing as "shipped" for more than five days but has not arrived, please first check whether it was delivered to neighbours – and then feel free to contact us. We will be happy to help you.

In your customer account, under "Orders", you will find all information about your purchases. You will also receive your order confirmation and invoice by email – you can simply download or print them. For ecological reasons, we do not include a paper receipt with your package.

No problem: As long as your order has not yet been prepared for shipping, you can cancel it. Simply contact us and specify the products you wish to cancel.

If the order has already been shipped, you can return the product to us as usual upon receipt. We will refund any amounts already paid to the payment method you selected.

Please contact us as soon as possible - as long as your order has not yet been shipped, we will be happy to adjust the address. Once shipped, no further changes are possible; please contact the shipping service provider directly (link in your order confirmation or on the tracking page).

Please also update your address in your customer account so that future orders are delivered correctly. If the address is incorrect, the shipment will automatically be returned and the amount credited.

Your order usually leaves our warehouse in Switzerland within one business day and typically arrives within 1-3 business days. You can view the current status in your customer account.

If individual items are out of stock, we will hold the entire order back – if desired, we can send available products separately. Simply contact us for this.

Switzerland & Liechtenstein: Insured priority shipping with tracking (1–3 business days) for CHF 9.90 – shipping is free for orders over CHF 50.

International (incl. Germany, Austria, France, Italy, UK, USA): Shipping with tracking for 9.95 in the respective local currency – free for orders over 50.

You can pay securely and conveniently with:

• TWINT
• Credit card (Visa, Mastercard)
• PayPal
• Apple Pay
• Klarna

All payments are encrypted and processed via the secure Shopify checkout.

Don't worry: You will not be charged for a failed transaction – any reservation of the amount will be automatically cancelled.

Try the payment process again or choose another payment method. If it still doesn't work, check with your card provider if everything is in order – or contact us, we'll be happy to help you.

Here's how to easily redeem a voucher:

• Add your favorite items to the shopping cart and proceed to checkout.
• Enter your code in the "Discount code" field – the amount will be deducted directly.
• If the voucher value is higher than your order, the remaining balance will be retained.

Forgot your voucher? Contact us as long as your order has not yet been delivered – we will take care of it.

Register your return within the return period via your customer account or by email. Place the product completely and in its original packaging in the parcel and drop it off at a post office. After receipt and inspection, you will receive your refund.

You can find all details in our Return Policy.

You have 30 calendar days from receipt of your order to return items. Once the return has reached us and been checked, we will refund the amount paid. Please note that the credit may take up to 30 days, depending on the payment method.

You generally bear the shipping costs for returns. Exceptions – in these cases, we cover the return costs:

• You received a different product than ordered.
• The product information in the shop was incorrect.
• You received an un-ordered or incomplete product.

A full refund is issued if the product is returned in perfect condition, complete, and in its original packaging.